Steps:
Open the App8 Manager on your tablet:
Once the App8 Manager is open, you will be able to accept/reject inbound orders from guests. New orders will show up under the "Pending" column. Tap anywhere on the order to review details. Scroll down to accept or decline the order. When you decline, you will be given an option to provide a reason to the guest.
*Chit printing notes:
If the tablet is connected to a thermal printer, the order will print once you tap Accept.
*Guest experience notes:
The guest will not be charged in full until their order is accepted. There will be a pre-authorization charge that will appear on the guest's card when they place their order. If their order is declined, this charge will disappear within 7 business days. By default, guests will receive an email receipt as well as a receipt text message when their order is accepted. These features are configurable. Please reach out to support@app8pay.com if you would like to make changes to your guest communications.The orders under the "In Progress" column will organize themselves by pickup time. As the pickup time approaches and the meal is ready to go out the door, tap the order and click complete. If you need to refund the order, you can simply click on the refund button. The customer will be refunded within 7 business days depending on their bank. The refund button can be accessed through the "In progress" tab or the "Completed" tab. If you require a partial refund, please reach out to support@app8pay.com with the order ID and the amount that you would like to refund to the guest.
*Guest experience notes:
When an order is completed, the guest will receive an email and text message indicating that their order is ready for pickup. If this guest communication flow does not work with your business, please email support@app8pay.com to enable settings customized to your needs.
4. Orders will remain in the completed/cancelled column for reference for three days, after which time they will disappear. To report on or reference old orders, please use the Restaurant Portal.
5. If you wish to pause ordering during a busy period, click the pause icon on your order screen. This will pause your menu, and guests wiull not be able to place orders until you un-pause.
