Applicable products

Takeout, no POS integration

Takeout, with POS integration 


Steps

  1. Open the App8 Manager on your tablet:



  2. Once your App8 Manager is open you will be able to Accept/Reject inbound orders from Guests. New orders will show up under the Pending Tab. Tap anywhere on the order to review. Scroll down to Accept or Decline the order. When you Decline, you will be given an option to explain why to the guest. 

       
    Chit printing notes: 
    If the tablet is connected to a thermal printer, the order will print once you tap Accept.

    Guest experience notes: 
    Your guest will not be charged in full until you Accept their order. There will be a  pre-authorization charge that will appear on the guest's card when they place their order. If you Decline their order this charge will disappear within 7 business days. By default, guests will receive a receipt email when you Accept their order, as well as a receipt text message. These features are configurable. Reach out to support@app8pay.com if you would like to make changes to your guest communications.

  3. The orders that appear In Progress will organize themselves by pickup time. As the pickup time approaches and the meal is made and ready to go out the door, tap the order and click Complete. 

    Guest experience notes: 
    When you Complete an order the guest will receive an email and text message indicating their order is ready for pickup. If this guest communication flow does not work with your business, email support@app8pay.com to enable settings customized to your needs. 

  4. Orders will remain in the Completed/Cancelled column for reference for three days, after which time they will disappear. To report on or reference old orders please use the Restaurant Portal.  

  5. If you wish to pause ordering during a busy period, click the pause icon in the top right: