Applicable products

Takeout, no POS integration

Takeout, with POS integration 


Common App8 Order Taker issues

  1. Printer issues:

    To re-connect, or disconnect and reconnect your printer, click the gear icon in your App8 Order Manager. 


    Look for your printer using the Reconnect Printer button. If you still cannot find it, try looking directly from your tablet's bluetooth function. If it asks you for a password try “0000”.



  2. Errors when Accepting/Declining an order:

    Force quit the App and re-open. You can see if the order has moved to Accepted or Cancelled. You will not lose any orders from closing and re-opening the app. Pull up with your finger from the bottom of the screen while the App is open to close.



  3. Logging in:

    If you have forgotten your tablet's password, email support@app8pay.com for assistance. 
    If you have forgotten your App8 Order Taker email/password combo use the “Don’t Remember your Password” link on the login page. Your App8 Order Taker email and password will always be the same as your App8 Web Menu Manager log in, so it may be saved in your browser. 

  4. Notifications are not ringing out:

    1. Make sure your volume button on your tablet's left hand side is turned all the way up. The volume button is the long skinny button below the power button. 

    2. Navigate to the settings section in the App8 Order Taker and ensure the notifications settings are set to your specifications:

    3. Force quit the App and reopen it.