Guest frequently asked questions

TABLE OF CONTENTS

- Why are there multiple charges on my bank statement? -

- Can my order be modified or cancelled? -

- Can I get a refund? -

- Is my information secure? -

- What is the App8 alcohol serving policy? -

- Why are there multiple charges on my bank statement? -

When you place an order through our platform, you may notice multiple charges on your bank statement. This can happen due to pre-authorization charges.

A pre-authorization charge is a temporary hold placed om your payment systems. These charges are not actual payments and typically disappear from your statement within a few business days, depending on your bank's policies.

If the charge doesn't clear after a few days or seems incorrect, contact our support team with your order details for assistance.

- Can my order be modified or cancelled? -

As a third-party platform, we're unable to modify or cancel orders since we do no manage the daily operations of the location. For urgent changes, we recommend contacting the location directly by phone. For less urgent matters, reaching out via email is a great option.

- Can I get a refund? -

Refunds are handled directly by the location where you placed your order, as we are a third-party platform and do not manage transactions. We recommend reaching out to the location directly to discuss your refund request.

- Is my information secure? -

Yes, your information is secure. We take data security very seriously and are proud to be PCI DSS level 1 certified,the highest level of certification for payment security. This means we adhere to strict security standards to protect your personal and payment information at all times.

- What is the App8 alcohol serving policy? -

App8 complies with all local laws and regulations for alcohol sales. Only licensed locations can serve alcohol through our platform. Customers must meet the legal drinking age and may need to present valid ID at pickup or delivery. 

For specific questions about alcohol service, please contact the location directly.